Overview | Resolving Discrepancies in Cannabis Order Deliveries

Guidance for resolving discrepancies in cannabis order deliveries, such as missing or incorrect items.

Steps to Resolve

Check Your Order Confirmation:

Review the order confirmation email for accuracy.
Compare with the items received.

Document the Discrepancy:

Take clear photos of the received items.
Note any missing or incorrect items.

Contact Customer Service:

Access the 'Contact Us' page on the website.
Provide your order number, description of the issue, and attach photos.

Await Response:

Customer service will typically respond within 24-48 hours.
Keep an eye on your email for their response.

Follow-up:

If needed, provide additional information as requested.
Follow the instructions provided by customer service for returns or replacements.

Feedback:

After resolution, you may receive a feedback survey.
Sharing your experience helps improve service quality.

Conclusion

Promptly addressing order discrepancies ensures you receive the correct products in a timely manner.

Updated on: 21/12/2023